Measuring Process Effectiveness Using Cpm/Pert
rapidly to higher profit and productivity. We show here how some simple Operations Research methods can be
used to achieve better customer satisfaction. The methods of CPM and PERT were used to analyze a process that
delivers service to customers in an organization faced with the problem of providing additional parking space for
its customers’ trucks. By reducing and stabilizing the process cycle time, the problem was solved, saving the
company the cost of leasing more parking lots for the customers’ trucks. In addition, the customers were happy
with less time spent in the company’s premises.
This work is licensed under a Creative Commons Attribution 3.0 License.
International Journal of Business and Management ISSN 1833-3850 (Print) ISSN 1833-8119 (Online)
Copyright © Canadian Center of Science and Education
To make sure that you can receive messages from us, please add the 'ccsenet.org' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.