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2012 (Vol. 4, Issue: 18)
Article Information:

Applying a Hybrid QFD-TOPSIS Method to Design Product in the Industry (Case Study in Sum Service Company)

Babak Haji Karimi, Mohamad Mehdi Mozafari and Mehrdad Nazari Asli
Corresponding Author:  Babak Haji Karimi 

Key words:  House of quality, multiple criteria decision making, quality function deployment, TOPSIS, , ,
Vol. 4 , (18): 3283-3288
Submitted Accepted Published
January 05, 2012 February 17, 2012 September 15, 2012

Electronics industry as an industry with high added value and television production industry especially as one of its pillars play an important role in the economy of each country. Therefore, the aim study of this paper is to illustrate how, using a combined QFD-TOPSIS model, organizations are able to their design product in accordance with requirements of consumers with a case study in Sum Service Company. Quality Function Deployment (QFD) is one such extremely important quality management tool that is useful in product design and development. Traditionally, QFD rates the Design Requirements (DRs) with respect to customer needs and aggregates the rating to get relative importance score of DRs. An increasing number of studies emphasize on the need to incorporate additional factors, such as cost and environmental impact, while calculating the relative importance of DRs. However, there is variety of methodologies for driving the relative importance of DRs, when several additional factors are considered. TOPSIS (technique for order preferences by similarity to ideal solution) is suggested for the purpose of the research. This research proposes new approach of TOPSIS for considering the rating of DRs with respect to CRs and several additional factors simultaneously. Proposed method is illustrated using by step-by-step procedure. The proposed fuzzy QFDTOPSIS methodology was applied for the Sum Service Company in Iran.
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  Cite this Reference:
Babak Haji Karimi, Mohamad Mehdi Mozafari and Mehrdad Nazari Asli, 2012. Applying a Hybrid QFD-TOPSIS Method to Design Product in the Industry (Case Study in Sum Service Company).  Research Journal of Applied Sciences, Engineering and Technology, 4(18): 3283-3288.
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ISSN (Online):  2040-7467
ISSN (Print):   2040-7459
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