The Importance of Knowledge Management and Trust in Relation to Disaster Response

Abstract

This article investigates the importance of Knowledge Management (KM) and trust in disaster response. In KM, a lack of trust and non-reciprocity of information can hinder the process of knowledge transfer. Similarly, a lack of KM coinciding with a disaster can lead to public distrust of those in positions of authority. In the Exxon Valdez oil spill disaster, many people were impacted by issues of trust related to the transfer of knowledge and improper KM. However, mistrust due to poor KM is not unique to the Exxon Valdez spill. This article also discusses other disaster scenarios, such as the aftermath of Hurricane Katrina and the Central Natural Gas Corporation?s business disaster, which were both exacerbated by poor KM and breaks in the knowledge transfer process.